We have rented many homes in the OBX for the past 15 years- this is by far the absolute worst ever!
The homes are clean and ready to move in for a weeks stay that you'd not want to go home.
Trash cans left piled on Colony Drive for 4. Days. Phoned 2days ago no action. A mess and health hazard.
We arrived here a little before 4PM. We were able to enter the home because someone left one of the doors unlocked. Our entrance code finally worked at 10 PM. The more disturbing issue is that it is now after 2AM and we still have no sheets or towels. Multiple phone calls have been made to the answering service regarding our plight. Although sympathetic, those folks are unable to do anything but urgently notify Surf or Sound. All that we have heard is that the laundry service experienced a problem today, but the linen is on the truck. It is doubtful that we will receive any linen tonight. I will continue to call every hour for an update, but don't expect any miracles.
BAIT AND SWITCH! STAY AWAY- #169 STORM’S END
Total Bait and Switch! The picture of the pool on the web site looks lovely, the actual pool is disgusting! Surf or Sound sent us an email ON THE DAY OF ARRIVAL saying that the pool is safe for swimming in spite of stains from a "recent hurricane.” There was no recent hurricane...but we were told by a local contractor that years ago there was a hurricane and sewage stained the pool. Obviously an ongoing issue but they continue to lie to potential customers with the photo of the pool. The house was not properly cleaned, the beds were not made (sheets were there so we had to make them ourselves- the sheets smelled awful so we had to first wash them ourselves!) The dirty sheets sat in bags next to the house all week never picked up- no wonder the “clean sheets” smell! I found a fingernail on my sink, all of the windowsills were full of dust. There is NO A/C in the Master bedroom on the third floor- no vents at all just a ceiling fan....and the windows leaked when it rained in a few of the rooms! The BBQ was unsafe and disgusting. All rotted - can’t even put the tank (which was empty by the way) in a safe position under the grill. We contacted the realty and they were blaming everything on the homeowner. There was only ONE housecleaner there - how can one person be expected to properly clean a 5 bedroom house in a few hours? I feel very bad for the housekeeper- she was very nice when we arrived and the house was not yet ready. The realtor said the homeowners won’t pay for better housekeeping. I have no idea who is responsible but in the end we paid a lot of $ for a house that wasn’t clean with a pool that looked disgusting and none of our family would use. No A/C in our bedroom was awful. The realtor didn’t want to talk to us about the issues or make any effort to resolve them. The small refund was a drop in the bucket for what we paid. She did pay for the refill on the propane tank- but we had to go and do that ourselves.. There are so many great houses to rent in the OBX- stay away from this house and from Surf or Sound!
Due to the current power outage in the Outer Banks I have been trying to contact Surf or Sound regarding my rental. Phone calls are not answered, emails and voicemail are not returned. When I did finally get through to someone they were extremely rude and hung up on me while trying to get my questions answered. They just keep referring people to the trip insurance they sold them knowing for a fact that the insurance won't cover it. I would ask that anyone learn from this experience and never use their services again. Thank You.
Surf Or Sound Realty is a US Travel Agency based in Salvo, North Carolina. Surf Or Sound Realty is located at 26204 Rampart St, Salvo, NC 27972, USA.
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